浅谈亚马逊移除差评操作步骤

亚马逊差评review对listing销量会造成极大影响，特别新品如果第一个review是差评，基本上这条listing就很难快速打造起来。当卖家遇见差评的时候该怎么处理？

如果负面反馈不满足亚马逊移除条件，请买家移除

收到不满足亚马逊移除条件的差评时，卖家要积极主动地与买家沟通。因为买家有权利移除给出的卖家评价。

首先我们应该注意的几点

（1）注意买家评价的时间。买家给出评价后，有60天的移除评价期限。如果你拖太长时间才接触到买家家，可能会错过可移除期限。

（2）为自己给买家造成的不便道歉，向买家表达清楚你的歉意，积极解决买家的问题。

（3）注意不要站内试图通过向买家提供退款，请求移除差评，这明显违反亚马逊的规定，可能导致你的卖家账户被暂停。

（4）不要在买家发表差评后，立即要求删除。首先，你应该向买家传递你的歉意和解决问题的诚意。

最后给大家一个邮件模板

Hello (customer name)

Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund for (product name+asin)

Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Please let us know how we may assist you to resolve the issue you have experienced.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter

Sincerely yours

 (shop name) Customer Service Team