亚马逊物流库存赔偿政策： 买家退货索赔

此页面适用于在您的亚马逊物流买家订单中丢失或已残损的商品。亚马逊必须已经代表您的卖家账户完成退款或商品更换。有关亚马逊如何处理退款、换货和退货的信息，请参阅亚马逊物流买家退货政策。

提出索赔的流程因商品在配送过程中丢失或残损时的所在位置而异：

• 将货件运至亚马逊
• 运营中心运营
• 亚马逊物流买家退货
• 移除

索赔期限

您可以在买家退款或换货后最早 45 天后，且在 18 个月内提出买家退货索赔。

在您提交索赔之前

• 请查看您的管理亚马逊物流退货报告，以了解亚马逊是否针对您的亚马逊物流订单中的商品已完成退款或换货。
• 请查看您的亚马逊物流买家退货报告，以了解已退款或换货商品是否已退回到您的库存
• 请查看您的赔偿报告，了解您是否已经获得丢失或已残损商品的赔偿。请按亚马逊订单编号搜索以筛选结果

提交您的索赔

对上述报告进行查看和货件差异查询后，如果您仍然认为某个丢失或已残损商品符合赔偿要求，则可以提出索赔。

亚马逊官网原文详情：  

FBA inventory reimbursement policy: Customer return claims

This page applies to items lost or damaged on your FBA customer order. Amazon must already have refunded or replaced the items on behalf of your seller account. For information about how Amazon processes refunds, replacements, and returns, see the FBA customer returns policy.

The process to a file a claim varies by where in the fulfillment process your item is lost or damaged:

• Shipment to Amazon
• Fulfillment center operations
• FBA customer returns
• Removals

Claim window

You can file a customer return claim no sooner than 45 days and no later than 18 months after the customer refund or replacement.

Before you submit a claim

• Check your Manage FBA Returns report to see if Amazon refunded or replaced the item on your FBA order.
• Check your FBA customer returns report to see if the refunded or replaced item was returned to your inventory
• Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. Search by the Amazon Order ID to filter the results

Submit your claim

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

文章来源：亚马逊官方网站

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