​wish商户平台部分退款的案例

wish商户平台部分退款的案例

这里采用用户的退款理由“物流时间过长”作为案例。

案例 1

• 8月1日，用户购买了订单总金额为8美元的产品。
• 9月4日，用户还没有收到产品，并决定提出退款要求，引证说物流时间太长。为针对用户提出的此退款原因来处理退款要求，Wish给用户返还3美元作为部分退款（总订单金额的37.5%），即商户需要为此订单返还3美元的退款。
• 9月8日，用户收到了产品并且对质量满意，决定不发起进一步的退款。
• 在本例中，商户需返还一笔3美元的部分退款，但仍将收到该订单的剩余款项（在本案例中为8 - 3 = 5美元）。在太平洋时间2019年7月30日下午4时前，即部分退款功能生效前，商户需承担100%退款责任，在本例中即为订单总金额8美元。

案例 2

• 8月1日，用户购买了订单总金额为8美元的产品。
• 9月4日，用户还没有收到产品，并决定提出退款要求，引证说物流时间太长。为针对用户提出的此退款原因来处理退款要求，Wish给用户返还3美元作为部分退款（总订单金额的37.5%），即商户需要为此订单返还3美元的退款。
• 9月21日，用户还没有收到产品，决定提出全额退款要求。用户要求第二笔退款，也就是订单的剩余金额8-3=5美元。
• 在本例中，商户需返还第二笔5美元的退款。这是本例中，商户需返还的第二笔部分退款。
• 如上所述，每个订单最多能有两笔部分退款，加起来共计订单总额的100%。
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wish商户官网原文详情：

6. What would be a specific example of partial refunds?

Let’s take the refund reason “shipping taking too long” provided by the customers as an example.

Example 1

• On August 1, a customer purchased a merchant’s product for a total order value of $8.
• On September 4, the customer still hasn’t received the item and decides to reach out to request a refund, citing that the shipping is taking too long. To address this particular refund reason provided by the customer, Wish issues a partial refund of $3 to the customer (37.5% partially refunded), as such the merchant is required to issue a refund of $3 for this order.
• On September 8, the customer does receive their order and is satisfied with its quality, and decides to keep it without requesting any further refunds.
• In this example, the merchants will be required to issue a partial refund of $3 but still receive payments for the remainder of the order value accordingly (in this case, $5). Before partial refunds were supported, for refunds requested before July 30, 2019 4:00PM Pacific Time, the merchant would have been responsible for 100% of the refund cost, in this case, the total of $8.

Example 2

• On August 1, a customer purchased a merchant’s product for a total order value of $8.
• On September 4, the customer still hasn’t received the item and decides to reach out to request a refund, citing that the shipping is taking too long. To address this particular refund reason provided by the customer, Wish issues a partial refund of $3 to the customer (37.5% partially refunded), as such the merchant is required to issue a refund of $3 for this order.
• On September 21, the customer still hasn’t received the item and decides to ask for a full refund. The customer requests a second refund of $5, i.e. the remainder of the order value.
• In this example, the merchant will be required to issue a second refund for $5 as well. This is the second partial refund issued by the merchant in this example.
• As noted above, there can be up to two partial refunds for each order, adding up to 100% of the total order value.

 文章内容来源：wish商户官方网站