做外贸忘记回复客户如何跟客户说
很多时候如果真的非常忙碌起来，而人手又不够，不单平台客户会无暇顾及，就连即时聊天上的客户也会受到怠慢。
这个时候该怎么跟客户讲呢？我的思路就是，首先感谢客户的耐心等待，或者给客户道歉；其次说明最近在参加展会，或者是自己外出，出差没能及时回复；最后马上回复客户的问题，或者附上客户需要的资料。
以上内容根据不同客户的情况，可以有先后顺序的调整，大体就是这样的情况，如果是非常紧急的，立刻马上回复电话进行沟通。
I am sorry it take me so long to respond.
While checking my emails this morning, I noticed that I haven't sent you a reply yet.
Please excuse my not getting back to you on time.
Kindly check this report that we promised you before this weekend. thanks so much for your patience.
We apologize for the delay. We had an outdated email address from the old database system and only recently found your new information today.
Sorry for my late response, we are out of the office on a business trip in the past few days.
Dear ***x,
Many thanks for your email again.
We are so sorry missing your first request about the projects details. during this time, I am outside for attending the fair.
Here kindly check attached the specification of this project your required. pls feel free to contact if you have any confuse.
Thanks a lot for your patience again.
非常感谢您再次的来邮。
我们很抱歉错过了您关于项目详细信息的第一个请求。这段时间，我在外面参加博览会。
请查收关于项目的详细介绍，如果您有任何困惑，请随时与我联系。
再次感谢您的耐心等待。
每个人遇到的客户情况不一样，以上仅仅是我的个人看法，仅供参考。大家一定要根据实际情况来做调整......
就像写开发信也一样，如果你的主要客户是欧美那边的，这些客户喜欢高效地做事，也不会浪费太多时间来钻研你的长篇大论，所以给他们写开发信，最好言简意赅，一两句话能说明白，而不是从长计议。
开门见山，直奔主题对他们来说就是最好的开发信！下面这封邮件就尽显了这样的特点：
Hey guy,
***x trading here, exporting ***x （写上你们的产品）with good quality and low price in ***x.
Call me, let's talk details. ***x
Cell phone: ***x
Thanks & best regards
但是如果你的客户是中东或者非洲那边的客户，你就可以稍微写得长一些，以体现了你的用心以及耐心专业等特质。
所以，作为外贸人，一定要有分辨自己客户有什么特点的能力，再针对性地给予不同的回答！
Hello ***x
You asked me about the ***x(产品名称) before.
Our company is committed to the production and sales of ***x . And we have a brand ***x, which is a listed company in China.
The ***x you like, we have 3 advantages:
- we can make you design for free, just need you send us the details for area.
- we have an installation team for project, if you need this service from us, we can arrange it asap.
- we are a factory with 25 years experience in this fild, you get can the most reasonable quotation from us. at the same time, we can give you some suggestions about your investment before making decition.
Here kindly check some projects pictures we made before in your country. if more informations needed, pls visit our website as below.
Please call me if you have any interested.
Thanks & best regards
***x
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